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LeveragedBuyout Finance

Legal

Complaints procedure

How to raise a complaint with us, what we will do, and where to go next.

How to raise a complaint

Email enquiries@leveragedbuyoutfinance.co.uk with the subject line Complaint, or write to us at the address in the footer. Please include your name, contact details, the nature of the complaint, and any reference numbers.

What we will do

  1. Acknowledge receipt within 5 business days.
  2. Investigate the complaint and aim to issue a final response within 8 weeks. We will keep you updated if it takes longer.
  3. Because we arrange unregulated business finance and are not FCA-authorised, the Financial Ombudsman Service will not normally have jurisdiction over our service. Where a complaint concerns a lender or another regulated firm involved in your transaction, we will tell you how to complain to them directly.

Financial Ombudsman Service

Telephone: 0800 023 4567. Web: financial-ombudsman.org.uk. The FOS resolves disputes between eligible complainants and FCA-regulated firms, which may include the lender on your facility.